1. Are prices in TTD or USD?
Our prices are listed in USD because Hiko Technical Services LLC is a USA registered company specializing in the sales and services of lithium batteries and solar power systems. While we operate under U.S. laws and regulations, our products and services are available worldwide. We also operate as Hiko Technical Services Ltd, registered in Trinidad and Tobago.
2. How do I buy something?
Hiko’s website is a full e-commerce platform for easy and secure shopping.
Here’s how it works:
- Browse products and add them to your cart.
- Enter your shipping & payment details.
- Check out and confirm your order.
3. What payment methods can I use to shop with Hiko Technical Services?
We use Stripe, a global payment processor supporting 135+ currencies, 195+ countries, and 125+ payment methods. On our website, you can pay with:
- Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay
- Digital Wallets: Apple Pay, Google Pay, Alipay, WeChat Pay
- Bank Debits & Transfers: ACH (US), SEPA (Europe), Bacs (UK), and more
- Bank Redirects: iDEAL (Netherlands), Sofort (Europe), etc.
- Real-time Payments: RTP (US), FPX (Malaysia), and others
Available options may vary by country.
We also accept direct wire transfers to our U.S. business account.
For assistance: customersupport@hikotechnicalservices.com
4. Do you offer financing?
Yes! We make it easier to get the products you need with financing options:
For U.S. & International customers:
Financing is available directly on our website through Stripe partners such as:
- Affirm
- Afterpay / Clearpay
- Klarna
- Other approved buy-now-pay-later providers.
(Options shown at checkout depends on your country and Stripe’s supported services).
For Trinidad & Tobago businesses & residents:
Hiko offers local financing on approved products. This allows you to invest in energy solutions while spreading out payments.
For more information on this option contact our customer service department at customersupport@hikotechnicalservices.com
5. What about warranties, shipping info, and returns?
We keep it transparent.
By law, our policies must be accessible via clickable links in the footer of our website. They are also presented for your review and agreement during the final stage of checkout.
6. How long does shipping take?
U.S. orders: 7–14 business days
International orders: Varies by your shipping/concierge service
Example: Jamaica or Trinidad & Tobago usually takes 14–28 business days
The specific country, city, and port will all impact the final delivery time.
We also offer FREE shipping anywhere in the U.S.
7. If I pay in another currency, does Hiko receive the payment in that same currency?
No. Shopping online is easy. Since our Stripe account is linked to our U.S. business bank account, all payments are settled in USD. You can pay in your local currency, but Stripe automatically converts it to USD for us.
Stripe is a global payment processing platform that can process payments from customers in over 195 countries and supports more than 135 currencies.
8. I don’t have USD—what do I do?
Don’t worry, we’ve got you covered!
For Trinidad & Tobago businesses & residents:
Simply browse our website, copy or share the product link(s), and send us the exact quantities you need via email at sales@hikotechnicalservices.com or WhatsApp at +1 (868) 689-4233. We’ll prepare a quotation in TTD, and once you approve, we’ll place the order and deliver it straight to your doorstep.
⚠️ Note: This option is only available for registered businesses and residents in Trinidad & Tobago.
9. Are your products certified?
Absolutely! All our lithium batteries and solar power systems come with top-tier certifications including:
UL Listed
CE
EN 38.3
CSA
C22.2
ETL Listed
…and more!
Read more about Product Certification in our blogs
That’s our way of saying: “Yep, we’re the real deal and safety is our #1 priority”
10. Is Hiko Technical Services LLC an authorized distributor?
Yes! Hiko Technical Services LLC has been an authorized distributor/dealer for BigBattery, Goal Zero and Sungoldpower products.
That means when you shop with us, you’re getting official products, direct support, and manufacturer-backed reliability. In addition to the above solutions, we also consolidate and supply a variety of top-tier, reputable brands such as EG4, Victron, names trusted worldwide for quality and performance.
Lifetime support.
11. Does Hiko do wholesale deals?
Yes! As an authorized distributor/dealer for BigBattery, Goal Zero and Sungoldpower products, Hiko provides wholesale pricing and bulk order support for businesses, contractors, and resellers.
We can supply large-scale energy solutions across the U.S., Caribbean, Africa, Asia, and beyond.
We can also facilitate direct wire transfers to our U.S. business account.
Contact our team at sales@hikotechnicalservices.com to discuss wholesale opportunities.
12. I have questions about Solar & Lithium Battery Systems
Please read the following FAQ about Solar & Lithium Battery Systems.