Effective Date: 6/4/25
To ensure proper delivery and receipt of your package within the specified time frames, please verify that your address is accurate and includes all relevant information such as abbreviations, street numbers, building or apartment numbers, and route details (if applicable). We cannot assume responsibility for lost, misplaced, or incorrectly delivered shipments if the provided address information is inaccurate or entered incorrectly during the purchase process.
For international shipments, we do not ship to areas outside of the continental United States. If buyers wish to purchase our products in the USA for use in another country, they are responsible for arranging their shipping from our facilities to their destination where the goods will be imported on behalf of the consignee/buyer. The consignee will be responsible for taxes and duties in addition to the purchase price of the goods.
After your payment is authorized and verified, standard online orders will take an estimated 7 – 14 business days to process and ship from our US facilities. Once picked up by our logistics providers, these orders are subject to processing times determined by the logistics provider, depending on various factors. Standard domestic orders within the continental United States are projected to be delivered in 7 – 14 business days. Depending on your geographic location within the United States, you can expect to receive your purchase from Hiko Technical Services LLC at your provided address within 14 – 28 business days, excluding holidays. Please check your email for the tracking number provided upon release for more information.
At Hiko Technical Services LLC, we prioritize logistics carriers with a track record of successfully delivering our goods safely and on time. If you encounter any issues with our logistics providers, please get in touch with us at customersupport@hikotechnicalservices.com to help us improve our logistics process by eliminating underperforming carriers. We continually strive to provide the best service, so we appreciate your feedback to enhance our logistics operations.
Please note that orders may take 7 – 14 business days from the date they are picked up from our US-based manufacturing facility, not from the date of placement. The actual duration will depend on the chosen shipping method at checkout and the final destination of the order. Once your order has been shipped from our facility, you will receive an email containing tracking information. In certain cases, alternative carriers may be selected at our discretion to meet specific shipping requirements. Your final shipping cost will be displayed during checkout on our website. For wholesale orders, logistical costs can be found on your invoice. For any updates or inquiries regarding logistics, please contact your designated B2B representative.
Please be aware that shipping fees are non-refundable. In cases where you decline delivery of a shipment from Hiko Technical Services LLC, you will be responsible for the original shipping charges as well as the costs associated with reverse logistics. These costs will be deducted from any credit issued to you
If you experience a non-delivery or your tracking information indicates that your package was delivered by the carrier but you have not received it, you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process and locate your order. Please note that the claims process may take up to 30 days to resolve, depending on the shipping carrier used. Hiko Technical Services LLC does not take responsibility for packages that the carrier confirms as delivered. We do not issue refunds or credits for packages confirmed as delivered by the carrier.
In cases where your order includes multiple items and one or more of the items are out of stock, we will attempt to notify you. Subsequently, we will ship the remaining items in your order and issue a refund to your original payment method for the item(s) that are not in stock.
While we make every effort to accommodate your shipping and billing preferences, we reserve the right to require customers to use a common shipping and billing address in situations where we are unable to process an order or verify a provided shipping address. Hiko Technical Services LLC reserves the right to define, limit, refuse, and/or cancel orders from customers at any time due to the following reasons:
Our Manufacturer offers free recycling services for all our lithium batteries. Traditional battery recycling has not always been a straightforward process, often requiring individuals to find a certified recycler and pay for costly shipping. BigBattery aims to simplify this process. Currently, BigBattery is the only US battery manufacturer offering free recycling services for all our products. We are willing to assist customers in shipping our products back to our facilities, where we will recycle them at no additional cost. We maintain a Zero Landfill Policy and have partnered with certified recyclers to ensure these batteries do not end up in landfills.
